Refund policy

RETURNS

Each BEIGE garment and object is individually crafted and carefully inspected before dispatch. Due to the limited-edition and hand-finished nature of our pieces, we do not accept returns or exchanges for change of mind, incorrect fit, or variations in fabric or finish.

Under the Australian Consumer Law, customers are entitled to a remedy if an item is deemed faulty or not of acceptable quality. Faults must be reported within 7 days of delivery, with supporting photographs and your order number emailed to hello@beigeluxe.com

If an item is assessed and confirmed to be faulty:

• We may offer a repair, replacement, or credit note at our discretion.
• Returned items must be in their original condition, unworn, unwashed, and with all packaging and labels intact.
• Items damaged due to wear, mishandling, or incorrect care are not considered faulty.

Customers are responsible for the safe return of any approved item; return shipping costs will be reimbursed if the product is confirmed to be faulty.

Please note: due to the artisanal nature of our fabrics, small variations in weave, print alignment, or colour tone are characteristics of the craftsmanship and not faults.

Care & Responsibility

BEIGE pieces are made to be lived with and loved for years to come. Please refer to our care instructions to preserve their beauty.

For any questions regarding your order, please contact hello@beigeluxe.com

Pre-Order Items

Pre-orders secure your place in our next production run.
As each pre-order item is made or reserved specially for you, these purchases are considered final sale.
Pre-order returns are accepted only if the product is verified as faulty.

In Essence

Beige creates in small quantities, with precision and passion.
Our policies are designed to protect the integrity of that craftsmanship, ensuring each piece finds its rightful home.